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Who are we and why us?

LTS delivers industry leading security solutions and value-added services in video surveillance with a full line of CCTV, access control, burglar/fire alarms, cabling and more. Our nationwide locations provide immediate shipping, same-day pickup and timely delivery. We focus on quality products, quality customer support, bringing you only what you expect. With our fully committed product management team and marketing, we ensure your voice is heard, and only provide what you demand. With our achieved, industry driven sales and technical support team, 10 out of 10 customers comment that LTS helps achieve what most other companies cannot. Support, we are with you 100% of the way, end to end on any security project needs. Speak with a local branch representative today and experience why LTS has pride in its customer service. We are dedicated to make your business easier.

How to sign up?

First, open the sign up page in your browser: https://www.ltsmall.com/sign 

Then, fill out the online form below and click the "Submit" button. Required fields are marked with a red asterisk.


Please note:

(1) Telephone: Please fill in your business phone. The business phone should never be registered before.

(2) Business E-mail: If you receive an “Email already exists!” notification, it means you already have an LTS Mall account. Please sign in here: https://www.ltsmall.com/login

(3) Address 1: Please fill in your business address. Start typing your detail address and our system will pull the city, state, country and zip code from Google automatically. The business address should never be registered before.

(4) Office: Please select your preferred LTS offline office/location. Once a preferred office is chosen, a sales rep from this store will be assigned to you. In the mean time, you will be able to pickup your package from this store.


How to sign in?

If you are already an LTS customer, we might already have migrant your account to LTS Mall. 

Please open this page in your browser https://www.ltsmall.com/login

Please note: 

If the default password doesn't work or you forgot your password, please retrieve your password here:https://www.ltsmall.com/forget_password 

If you don't have an account at LTS online mall, you have to sign up a new account here: https://www.ltsmall.com/sign 

If you don't know you are an existing LTS customer and you don't know your login ID, you may send an email to customer.service@ltsmall.com. Please include your company name and LTS customer ID in your email.

What should I do if I forgot my password?

First, open the Retrieve My Password page in your browser: https://www.ltsmall.com/forget_password 

Second, type in your login email address, and then click the "Send Code" button. Type in the verification code received in your email inbox, as well as the new password twice.

At last, click the Reset Password button at the end of the page. 

Please note: If you have any trouble with resetting your password, please feel free to contact customer.service@ltsmall.com

Why can't I see product price?

LTS only sells to authorized LTS distributors and installers. We do not sell directly to end users. If you'd like to become an authorized LTS distributor / installer, you sign up here: https://www.ltsmall.com/sign

How do I place an order online?

First of all, only the authorized LTS distributors or installers are able to place orders online. 

If you are authorized yet, please sign up here first: https://www.ltsmall.com/sign 

If you are an existing LTS customer with an online account, please sign in to view pricing:https://www.ltsmall.com/login

Second, if you see anything you need, click the "Add to Cart" button.


Third, click the “Cart” button on the right side of the screen to get to Shopping Cart page.


Make sure all you want to buy has been in your shopping cart before you click the “Check Out” button. If you want to buy more products, click the “Continue Shopping” button. Once you clicked the “Check Out” button in the previous Shopping Cart page, you will be lead to the Order Confirmation page. This is where you confirm your shipping method, packing type, and all kinds of charges.


Click the "Place Order” button to get to the payment step. Choose your preferred payment method and click "Pay" to complete. We support major credit cards including but not limited to Visa, MasterCard, Discover, and American Express. If you'd like to pay with credit card, which most of our customers do, please type in your credit card info in the pop-up window, and then click “Confirm”.



When you have another pop-up window as below on your page that means your transaction has been completed. Order number and shipping details will be shown on it.


Another cool feature which LTS Mall offers is to view history orders and even quickly re-order. Simply open this link in your browser to view them all: https://www.ltsmall.com/console/order_list


What is the process for tax exempts?

Please send your tax exemption certificates via email to your assigned sales rep and we will remove sales tax from your order! You may find your sales representative's contact information here (you signed in first): https://www.ltsmall.com/call If your order has already been processed, send the tax exemption certificates anyway and we will refund the amount that should have been exempted.

How to change my login E-mail?

Sometimes, people change their email address, or the staff who owns the login email has left the company. In this case, you may need to change your login email.

First, sign in here if you haven't yet: https://www.ltsmall.com/login

Second, open this link in your browser: https://www.ltsmall.com/console/email

Follow the steps to change your login email. If you have any trouble while changing the login email, please feel free to contact customer.service@ltsmall.com

How to modify my password?

First, you need to login to change your password. You may log in from here: https://www.ltsmall.com/login

Once you've logged in, open this link to change your password: https://www.ltsmall.com/console/password

Where can I download product firmware?

Product firmware can be downloaded here: https://www.ltsecurityinc.com/downloads

How to contact my sales?

Customer service is key to LTS. When you shop on LTS Mall, each customer has a designated sales to meet any online shopping need which you may have. Simply open this link to find your sales rep: https://www.ltsmall.com/call

How to view my history orders and re-order?

First, please make sure you have logged in. Here's the login page: https://www.ltsmall.com/login 

Once you are logged in, open this page in your browser: https://www.ltsmall.com/console/order_list 

Now you are able to to view history orders or even quickly re-order!